I have a booking
Start in My Trips to review the stay and cancellation details, then contact support if you need our team to step in.
Open My TripsContact HandMeKey
If your question is about an existing reservation, have your booking reference, hotel name and arrival date ready so we can help faster.
Email support
Email HandMeKey Guest Support directly.
support@handmekey.comHotel or cancellation issue
HandMeKey Guest Support is your first point of contact. If the booking is fulfilled through an inventory partner, we coordinate with that partner or the hotel when required.
Cancellation & refund policyNever send a full card number, CVV or password by email or message.